Returns & Refunds Policy

ALL SALES ARE FINAL

Lettered Legacy does not offer exchanges, returns or refunds of any kind on any items. ALL sales are final, no refunds, no cancelations, no returns & no exchanges.

WHY NO RETURNS OR EXCHANGES?

We want every customer to receive brand-new, unworn items.
Because our customers carefully select each piece, we do not resell or exchange apparel or accessories that have already been worn or returned.

If your item arrives damaged, please contact us within 24 hours of delivery.
Email us at info.letteredlegacy@gmail.com and include photos or videos of the damage.
All packages are tracked, so we can verify delivery date and time.

Order Processing & Shipping

All orders placed with Lettered Legacy are processed with care and attention to detail. Please allow 3–5 business days for order processing before shipment, unless otherwise noted during product release or promotional events.

All packages are shipped with tracking information and delivery confirmation. Customers will receive tracking details via email once their order has shipped. We are not responsible for delays caused by the shipping carrier or for packages marked as “delivered” that are not received. We recommend ensuring your delivery address is secure.

Return Policy

Due to the custom nature of our collections and our commitment to product integrity, all sales are final.

We do not accept returns or exchanges, as we are unable to resell apparel or accessories once they have been delivered. This policy ensures that every customer receives a brand-new, unworn item selected specifically for them.

Damaged or Defective Items

In the rare event that an item arrives damaged or defective, please contact us within 24 hours of delivery.

To initiate a damage claim:

Email info.letteredlegacy@gmail.com

Include your order number

Attach clear photos and/or videos showing the damage

Ensure the email is sent within 24 hours of the package being marked as delivered

All shipments are tracked, and we will verify the delivery date and time to process your claim. Items reported after this timeframe may not be eligible for replacement or resolution.

Questions or Concerns?

If you have any questions regarding your order, please feel free to contact us at info.letteredlegacy@gmail.com. We are here to help and want your experience with Lettered Legacy to be exceptional.

Privacy Policy

www.letteredlegacy.com website is owned by Lettered Legacy, which is a data controller of your personal data.

We have adopted this Privacy Policy, which determines how we are processing the information collected by www.letteredlegacy.com, which also provides the reasons why we must collect certain personal data about you. Therefore, you must read this Privacy Policy before using www.letteredlegacy.com website.

We take care of your personal data and undertake to guarantee its confidentiality and security.

Personal information we collect:

When you visit the www.letteredlegacy.com, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the installed cookies on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products you view, what websites or search terms referred you to the Site, and how you interact with the Site. We refer to this automatically-collected information as “Device Information.” Moreover, we might collect the personal data you provide to us (including but not limited to Name, Surname, Address, payment information, etc.) during registration to be able to fulfill the agreement.

Why do we process your data?

Our top priority is customer data security, and, as such, we may process only minimal user data, only as much as it is absolutely necessary to maintain the website. Information collected automatically is used only to identify potential cases of abuse and establish statistical information regarding website usage. This statistical information is not otherwise aggregated in such a way that it would identify any particular user of the system.

You can visit the website without telling us who you are or revealing any information, by which someone could identify you as a specific, identifiable individual. If, however, you wish to use some of the website’s features, or you wish to receive our newsletter or provide other details by filling a form, you may provide personal data to us, such as your email, first name, last name, city of residence, organization, telephone number. You can choose not to provide us with your personal data, but then you may not be able to take advantage of some of the website’s features. For example, you won’t be able to receive our Newsletter or contact us directly from the website. Users who are uncertain about what information is mandatory are welcome to contact us via info.letteredlegacy@gmail.com.

Your rights:

If you are a European resident, you have the following rights related to your personal data:

The right to be informed.

The right of access

The right to rectification.

The right to erasure.

The right to restrict processing.

The right to data portability.

The right to object.

Rights in relation to automated decision-making and profiling.

If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident, we note that we are processing your information in order to fulfill contracts we might have with you (for example, if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information might be transferred outside of Europe, including Canada and the United States.

Links to other websites:

Our website may contain links to other websites that are not owned or controlled by us. Please be aware that we are not responsible for such other websites or third parties' privacy practices. We encourage you to be aware when you leave our website and read the privacy statements of each website that may collect personal information.

Information security:

We secure information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use, or disclosure. We keep reasonable administrative, technical, and physical safeguards to protect against unauthorized access, use, modification, and personal data disclosure in its control and custody. However, no data transmission over the Internet or wireless network can be guaranteed.

Legal disclosure:

We will disclose any information we collect, use or receive if required or permitted by law, such as to comply with a subpoena or similar legal process, and when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

Contact information:

If you would like to contact us to understand more about this Policy or wish to contact us concerning any matter relating to individual rights and your Personal Information, you may send an email to info.letteredlegacy@gmail.com.